Privacy Policy for Lucky Twice Casino

Effective Date: 1 March 2026

Welcome to Lucky Twice Casino. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Controller and Contact Information

The data controller responsible for your personal data is Lucky Twice Casino Ltd., registered in the United Kingdom.

Contact details:

Email: [email protected]
Phone: +44 20 7946 0958
Address: 123 Lucky Street, London, UK, WC2N 5DU

2. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, account preferences.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

We collect information in the following ways:

Directly from you when you register an account, place bets, make deposits or withdrawals, or contact customer support.
Automatically through cookies and similar technologies when you use our website.
From third parties such as payment providers, identity verification services, and fraud prevention agencies.

4. Use of Your Personal Data

We use your personal data for the following purposes:

To provide and manage your account and access to our services.
To process your transactions and payments.
To verify your identity and perform due diligence checks as required by law.
To comply with legal and regulatory obligations, including anti-money laundering and responsible gambling requirements.
To improve our services, website functionality, and customer experience.
To communicate with you, including sending you important updates, promotional offers, and customer support responses.
To detect, prevent, and investigate fraud, security breaches, and other prohibited activities.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract: to provide you with our services and manage your account.
Legal obligation: to comply with UK gambling laws and regulations.
Legitimate interests: to improve our services, prevent fraud, and communicate with you.
Consent: where required, for marketing communications and cookies.

6. Sharing Your Information

We may share your personal data with the following categories of recipients:

Service providers and partners who support our business operations, including payment processors, IT providers, and marketing agencies.
Regulatory authorities and law enforcement agencies as required by law or to protect our rights.
Third-party identity verification and fraud prevention services.
Affiliated companies within the Lucky Twice group.

We ensure that all third parties process your data securely and in accordance with applicable data protection laws.

7. International Transfers

Your personal data may be transferred to and stored in countries outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO), to protect your data.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, and accounting requirements. When no longer required, your data will be securely deleted or anonymised.

9. Your Rights

You have the following rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you.
Correction: You can ask us to correct inaccurate or incomplete data.
Erasure: You can request deletion of your data, subject to legal obligations.
Restriction: You can ask us to restrict processing in certain circumstances.
Objection: You can object to processing based on legitimate interests or marketing.
Data portability: You can request your data in a structured, commonly used format.
Withdraw consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at [email protected].

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse usage, and deliver personalised content and advertising. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal data from anyone under 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated effective date.

14. Complaints

If you have any concerns about our handling of your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Phone: +44 20 7946 0958
Address: 123 Lucky Street, London, UK, WC2N 5DU